Dispute Resolution Centre 2018-04-03T12:28:28+00:00

What is DRC?

Dispute Resolution Centre (DRC) is a collection of processes used for the purpose of resolving conflict or disputes informally and confidentially. DRC provides alternatives to traditional processes, such as grievances and complaints; however, it does not displace those traditional processes.

The Dispute Resolution Centre (DRC) center is ACCI’s primary resource for services and expertise in the areas of consensus-building, collaborative problem solving, alternative dispute resolution, and conflict resolution.


The Dispute Resolution Center is established to resolve certain disputes arising from labor, employment, industrial relations, workplace, etc, between parties using the process of mediation and/or conciliation. The Center uses mediation and/or conciliation technique(s) to assist parties resolve their dispute and arrive at a mutually acceptable agreement In a less costly, faster and efficient manner.

DRC Processes / Types

Types of Dispute Resolution

The most common types of Dispute resolution for civil cases are mediation, settlement conferences, neutral evaluation, and arbitration.

  1. Mediation
    In mediation, an impartial person called a “mediator” helps the parties try to reach a mutually acceptable resolution of the dispute. The mediator does not decide the dispute but helps the parties communicate so they can try to settle the dispute themselves. Mediation leaves control of the outcome with the parties.  Click the video on the left to see a demonstration of the mediation process.
  2. Arbitration
    In arbitration, a neutral person called an “arbitrator” hears arguments and evidence from each side and then decides the outcome of the dispute. Arbitration is less formal than a trial, and the rules of evidence are often relaxed.
  3. Neutral Evaluation
    In neutral evaluation, each party gets a chance to present the case to a neutral person called an “evaluator.” The evaluator then gives an opinion on the strengths and weaknesses of each party’s evidence and arguments and about how the dispute could be resolved.
  4. Settlement Conferences
    Settlement conferences may be either mandatory or voluntary. In both types of settlement conferences, the parties and their attorneys meet with a judge or a neutral person called a “settlement officer” to discuss possible settlement of their dispute.
  • Experience within ACCI and elsewhere shows that these techniques for preventing and resolving conflicts can have many benefits including:
    • Faster resolution of issues
    • More creative, satisfying and enduring solutions
    • Reduced transaction costs
    • Improved working relationships
    • Increased stakeholder support for Agency programs

Who can come before the Center?


Members of the Chamber

Business owners

Hi there!  Please fill the form below to begin the resolution process

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